SharePoint or a mapped drive: choosing where files live
Neither option is the modern one and the old one. They are good at different things. Here are the questions that decide it.
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Planning a hardware refresh over three years
Replacing everything at once is expensive and disruptive. A rolling three year plan spreads both, and the list is easier to build than it looks.
Read the articleWhat a monthly IT report should actually tell you
Ticket counts make a report look busy without saying whether anything improved. Here are the five things a monthly IT report should carry.
Read the articleWhy the same IT problem keeps coming back
If the same fault comes back every few weeks, it was cleared rather than fixed. Here is how to tell the difference and what to ask for.
Read the articleHow to write an IT induction for a new starter
A new starter's first week sets the tone for every support request after it. Here is what an IT induction should cover, and who should own it.
Read the articleThe first hour after a suspected email compromise
What to do, in order, when you think somebody has got into a mailbox. Written to be followed by whoever is in the office at the time.
Read the articleThe five security controls worth putting in place first
Security spending often starts at the wrong end. These five controls remove the largest share of everyday risk and cost the least.
Read the articleTurning on multi factor authentication without stopping work
The single change that prevents most account takeovers, and how to introduce it across a team of thirty people in a fortnight.
Read the articleMicrosoft 365 licences explained for small teams
Business Basic, Business Standard, Business Premium and the Apps plan, described by what each one lets your team actually do.
Read the articleA plain checklist for reviewing your IT contract
Most IT agreements are read once and renewed for years. Twelve questions that show whether yours still matches what your organisation needs.
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