How to write an IT induction for a new starter
A new starter's first week sets the tone for every support request after it. Here is what an IT induction should cover, and who should own it.
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The first hour after a suspected email compromise
What to do, in order, when you think somebody has got into a mailbox. Written to be followed by whoever is in the office at the time.
Read the articleThe five security controls worth putting in place first
Security spending often starts at the wrong end. These five controls remove the largest share of everyday risk and cost the least.
Read the articleTurning on multi factor authentication without stopping work
The single change that prevents most account takeovers, and how to introduce it across a team of thirty people in a fortnight.
Read the articleMicrosoft 365 licences explained for small teams
Business Basic, Business Standard, Business Premium and the Apps plan, described by what each one lets your team actually do.
Read the articleA plain checklist for reviewing your IT contract
Most IT agreements are read once and renewed for years. Twelve questions that show whether yours still matches what your organisation needs.
Read the articleOutsourced IT or an in-house person: what actually changes
The choice is usually presented as a cost comparison. The real differences are cover, range of knowledge and what happens when the one person is away.
Read the articleWhat to check before you change IT support provider
Changing provider is mostly an exercise in getting your own access back. This is the list to work through before you give notice.
Read the articleMonthly IT support plan or pay as you go: how to choose
The two ways of buying IT support suit different organisations. Here is how to work out which one fits, using numbers you already have.
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