Contact our IT support team in London
Describe the problem in plain words. You do not need to know which service it belongs to.
We are in East London and we work with organisations across London and the rest of the UK. Most enquiries are answered the same working day.
If something is happening right now, a phone call is better than a form. If you are comparing suppliers or writing a funding bid, the form gives us enough to come back with something useful.
Either way, the first conversation costs nothing and there is no obligation after it.
Logic Networks Ltd
Unit C3 Matchmakers Wharf
Homerton Road
London E9 5GP
United Kingdom
- Telephone 020 8986 2596
- Email info@logicnetworks.co.uk
- Opening hours Monday to Friday, 9:00 to 18:00
- Nearest stations Homerton and Hackney Wick
Send us an enquiry
Four lines is enough. What you do, roughly how many people, what is wrong and how soon it matters.
If you already know the service you want, say so. If you do not, describe the symptom and we will say which page it belongs on.
What happens after you send it
- We read it and reply Usually the same working day, with either an answer or two questions.
- A short conversation Twenty minutes on the telephone or in a meeting. No presentation.
- A review, if it is needed Written down, with what we would change, in what order, and the cost of each part.
- You decide Including to do nothing, or to take the review to somebody else.
What to tell us, to get a useful answer quickly
Five details change what we can say in a first reply.
None of them is essential. Each one saves a round of questions, which is worth something if you are on a deadline.
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Size and sector
How many people use your systems, and whether you are a business, a charity or an education organisation. The advice differs by all three.
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What is happening now
The symptom rather than the diagnosis. What broke, what is slow, or what somebody has asked you to prove.
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Your deadline, if you have one
A lease, a term, a funding bid, an audit or a renewal date. A real date changes what we recommend.
Reasons people get in touch
You are not unusual whichever of these applies. They are, in order, the most common reasons an organisation contacts us for the first time.
If one of them is happening now, put it in the first line of your message and we will treat it accordingly.
- Something has broken and the current arrangement is not coping
- A client or insurer has sent a security questionnaire
- A server or the whole office is moving
- Comparing suppliers, and wanting a second quote
- Needing a costed piece of work for a funding bid
- Wanting an independent opinion on somebody else’s proposal
Before you send it, two things worth knowing
Both of these come up often enough that it saves time to say them here.
We will tell you if the answer is to do nothing
If your current arrangement is adequate, or if the work would cost more than it saves, we will say so. That includes telling you to stay with your existing supplier. We would rather be useful once and be remembered than sell something that does not pay for itself.
Your accounts stay in your name
Whatever we end up doing, the domain, the licences, the cloud subscription and the search accounts are registered to your organisation. If a previous supplier holds any of those, getting them back is usually the first piece of work, and it is worth checking before you speak to anybody.
Ready when you are
Send the form above, or telephone 020 8986 2596 during working hours. If it is urgent, say so in the first line and we will treat it that way.
Logic Networks Ltd, Unit C3 Matchmakers Wharf, Homerton Road, London E9 5GP.