Managed IT and outsourced IT for organisations across London
Reliable technology is mostly the result of unglamorous work done on time.
Logic Networks runs managed IT for businesses, charities and schools across London and the rest of the UK. That covers your users, your devices, your Microsoft 365 environment, your cloud services, your networks and the infrastructure underneath all of it.
The difference from ordinary support is the direction of the work. Instead of calling somebody when a thing breaks, you have a team keeping the environment patched, monitored, backed up and written down, and close enough to your organisation to give advice worth having.
The arrangement is a fixed monthly cost based on how many users and devices you have and how much you want us to own.
Managed IT is judged over a year, not over a week.
The measure is how few emergencies you had, how little you were surprised by a bill, and how much of your own environment you could explain to somebody else.
- One team accountable for the whole environment
- Monitoring and updates applied in planned windows
- A live record of what you own and when it needs replacing
- A predictable monthly cost, reviewed openly
What is included
Eight areas, all covered under one arrangement.
You do not have to take every one. Where you already have something working, we leave it alone and say so in writing, so nobody pays twice for the same job.
Users and devices
Joiners and leavers handled the same way every time.
Setting up new starters so their first morning works, retiring leavers so their access actually ends, and keeping every laptop, desktop and mobile updated and protected.
Leavers are the part most organisations get wrong. An account that is disabled but still licensed costs money, and an account that is neither is a risk. We keep a single list and work from it.
Microsoft 365 and cloud services
The settings behind the everyday tools.
Day to day administration of your Microsoft 365 tenancy and your cloud services: mailboxes, shared addresses, licensing, permissions, file storage and the sign in rules around them.
Licensing is reviewed rather than renewed on autopilot, because the count drifts away from the payroll in every organisation we take over.
Networks and infrastructure
Replaced before it becomes a Monday problem.
Servers, firewalls, switches, wireless and the lines that connect your sites, monitored and maintained rather than visited after a failure.
Each piece has an age and an end of support date. Both go in the asset record, so the replacement appears in a budget instead of in an emergency.
Backup and recovery
A copy you have restored from, not just made.
Protected copies of your data and a recovery plan that has been tested rather than written. The test is the part that matters, and it is dated.
We also check that the backup cannot be reached from your normal systems, which is what separates a backup from a second copy of the same problem.
Security and patching
The controls that stop the common attacks.
Updates, endpoint protection, multi factor authentication and account reviews, as part of the wider cybersecurity work.
Most incidents we are called to began with a password and no second check, or with an update that was available and not applied. Both are inside this line.
IT asset management
Budgeting stops being guesswork.
A live record of what you own, where it is, who uses it, when it was bought and when it should be replaced.
This is the document that makes a three year plan possible. Without it, hardware spending arrives as a surprise and always in the wrong quarter.
Domains, DNS and certificates
Nothing expires without warning.
Your domain names, DNS records and certificates kept under management and renewed before they lapse.
An expired certificate or a domain renewed a day late is one of the most common causes of a whole organisation being offline, and one of the easiest to prevent.
Storage and file services
The right people reach the right files.
Managed storage on your premises and in the cloud, sized to what you actually use rather than to what was ordered years ago.
Permissions are set by role and reviewed, so a change of job does not quietly leave somebody with access to everything they have ever touched.
How it works
Three ways to work with us, and the same team behind each.
The choice is about how much you want to hand over, not about who answers. Organisations often start in the middle column and move left as they grow.
If you are not sure, tell us how technology is looked after today and where it costs you time. We will say which of the three we would put forward and why.
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As your outsourced IT department
We take on the whole environment, from the helpdesk to planning, and become the team your people contact. Suits organisations with nobody internal.
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Alongside your IT team
Your internal person keeps the work they want. We cover the rest: specialist areas, projects, holiday cover and a second opinion on design decisions.
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For a defined project
A migration, an office move, a security review. Short, scoped work delivered through projects and consultancy.
Who it is for
Managed IT starts to make sense at the point where one person fixing things between other jobs is no longer enough, and where the cost of a bad day has become larger than the cost of prevention.
The sector shapes the work more than the headcount does, because the rules, the budget cycle and the busy weeks are different in each.
- Businesses that need technology to stop interrupting the work
- Charities and non profits where every pound has to be defended
- Education organisations with staff, students and term dates
- Multi site organisations where each office has drifted apart
- Organisations with an internal IT person who needs cover
What we need from you
Managed IT is a shared arrangement. Three things from your side make it work.
None of them takes long. Where you do not have something ready, we build it with you in the first few weeks rather than waiting for it.
Someone who can decide
One named contact who can approve new users, new hardware and spending. Most delays in managed IT are approval delays, not technical ones.
Access and ownership
Administrative access to what we are asked to run, and your own name on the domain and the licence agreements. If that is not the case today, it is the first job.
A view of the year ahead
New offices, new staff, a system being replaced, a funding round, an inspection. Knowing it early is what turns support into planning.
What we usually find in the first month
The first weeks are discovery. These are the items that come up in almost every handover, and they are worth knowing before somebody else tells you.
- Licences paid for leavers, or for nobody at all
- Administrator rights handed out years ago and never reviewed
- A backup that runs and has never been restored from
- One server or one machine that everything quietly depends on
- A domain or certificate registered in a former supplier’s name
- Network equipment past its last update and past its support date
Our steps for working together
Taking over an environment is a known piece of work. These are the four stages, what happens in each, and what you get at the end of it.
- Discovery We review what you have: systems, licences, security, contracts, network and the things that frustrate your team. Written up as it actually is, not as the last document says.
- A plan with costs What should change, in what order, and what each part comes to. You can act on part of it and leave the rest.
- Transition Access collected, documentation written, monitoring switched on, your previous provider dealt with by us where you would rather not. No gap in cover.
- Run and review Day to day work, plus a regular review of what broke, what repeated and what is due for replacement.
How we set priorities
The order is agreed in advance rather than argued about on the day. A whole organisation unable to work comes first, then a team, then one person, then a request for something new. Anything with a deadline you have told us about is treated as urgent whether or not it looks it.
What the monthly review covers
- Requests and repeats How many, about what, and which faults came back. Repeats are the number that tells you whether the work is being done properly.
- Changes made What was updated, replaced or reconfigured, in plain words.
- Risks still open The items we recommended and you have not approved yet, kept visible rather than dropped.
- Licences and counts What you are paying for against who is actually here.
- Coming up Equipment reaching its end of support, certificates and renewals due, and anything in your own year that we should prepare for.
What we take over from a previous provider
Most organisations come to managed IT from somewhere else rather than from nothing. The handover is a list, and we work through it with you rather than assuming any of it is in place.
- The domain name, its registration and whose name it is under
- Administrator accounts for every cloud service, held by you as well as by us
- Licence agreements, their renewal dates and the name they sit under
- Network equipment passwords and the configuration files behind them
- The documentation, or an honest statement that none exists
- Any open work the previous provider had not finished
We give the previous provider the notice in writing on your behalf where you would rather not, and we keep the old arrangement overlapping for a short period so nothing falls into a gap. The list above is handed back to you at the end, so you hold it even if you later move somewhere else.
What good managed IT looks like
You should be able to tell without reading a report. Nobody in your team is the unofficial technology person. New staff are working on their first morning. You know what you own and when it needs replacing. Costs are predictable, and when they change you hear it before the invoice. When something does go wrong, somebody has already thought about it.
Security is part of this, not an extra product
Accounts, devices, updates and backups sit inside the managed arrangement, because that is where incidents begin. Beyond that, monitoring, testing and staff awareness are covered on the cybersecurity page.
Related services
Managed IT is the arrangement the other services sit inside. Most organisations take it together with one or two of the pieces below, and the rest stay available without a new contract.
Because the same team already knows how your systems fit together, each additional piece costs less and takes less explaining.
- IT support if you want the requests covered and nothing more yet
- Microsoft 365 for email, files, Teams and licensing
- Cloud and Azure for moving servers and files off the premises
- Cybersecurity for protection beyond patching and passwords
- Projects and consultancy for a move, a migration or a review
Articles and news on managed IT
Practical notes on contracts, cover and cost, written for the person who has to justify the spending.
A plain checklist for reviewing your IT contract
Most IT agreements are read once and renewed for years. Twelve questions that show whether yours still matches what your organisation needs.
Read the articleOutsourced IT or an in-house person: what actually changes
The choice is usually presented as a cost comparison. The real differences are cover, range of knowledge and what happens when the one person is away.
Read the articleTalk to us about managed IT
Tell us what is working today and what is not. We will tell you honestly whether we can help, what we would change first and what it would cost, before you commit to anything.
No obligation, and no sales call unless you ask for one.