About Logic Networks, an IT company in East London
We are a technology company in East London that works with organisations for whom technology is not the product.
Logic Networks Ltd provides IT support, managed IT, Microsoft 365, cloud, cybersecurity, networks, websites and digital work to businesses, charities and education organisations across London and the rest of the UK.
We are deliberately not large. Being small enough that the engineer who visits already knows your environment is the thing clients tell us they value, and it is the thing that stops working above a certain size.
We work from Unit C3 Matchmakers Wharf on Homerton Road in Hackney, which is why a good deal of our work is in East London and the City, although remote work takes us much further.
Technology. Data. Digital. One partner.
Most organisations do not want three suppliers who each blame the others. The point of covering the whole range is that there is one number to call and nobody to hand the problem to.
- Small enough that the same people know your setup
- Your accounts and your domain always in your name
- An honest answer, including when it is to do nothing
- No reseller margin steering a recommendation
How we work
Six principles, and each one is a promise you can hold us to.
These are not values on a wall. They are the specific things we have decided to do differently, and each of them costs us something.
The same people
You deal with engineers who have seen your environment before. Nobody reads your history from a ticket while you wait.
Your access stays yours
The domain, the licences, the cloud subscription and the search accounts are in your name. Leaving us should be possible without asking our permission.
We say when to do nothing
If your current arrangement is adequate, or if the spending would not pay for itself, we will tell you and lose the work.
Numbers with a source
Any figure in a report comes from your own systems and we will show you where. No vendor scores out of a hundred.
No margin in the advice
We hold no reseller arrangement that makes one recommendation pay us more than another. That is why we can compare options honestly.
Only claims we can prove
No certifications we do not hold, no response times we have not agreed, no case studies we cannot name.
What working with us is like
Three things organisations notice in the first few months.
They are not the things we would have guessed before clients told us. All three are about predictability rather than about technology.
If any of them sounds like what you are missing, the first conversation costs nothing.
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Fewer surprises
Hardware appears in a budget before it appears as a failure, and the monthly figure does not move unless something was agreed.
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Fewer repeats
We record the cause of recurring faults and fix the cause, so the volume of requests usually falls after the first few months.
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Nobody internal carrying it
The person whose unofficial second job was technology gets their week back. This is the change people mention most.
Who we work with
Our clients are organisations of between roughly ten and two hundred users, where technology has to stay out of the way so the real work can happen.
We work across three sectors, and the differences between them shape the work more than headcount does.
- Businesses in professional services, property, logistics and trades
- Charities and non profits where every pound has to be defended
- Education organisations planning around the academic year
- Organisations across London, with remote work taking us UK wide
- Teams with an internal IT person who needs cover and a second opinion
How a first conversation goes
There is no obligation at any point before the fourth step, and the review is yours to keep whatever you decide.
- You tell us what is wrong In plain words. Not a specification, just what frustrates you and what you are worried about.
- We ask about the boring things Headcount, devices, what is backed up, who holds the domain. The answers tell us more than a tour of the office.
- We review and write it down What we found, what we would change, in what order and what each part costs.
- You decide All of it, part of it, or none of it. Taking the review to another supplier is a legitimate use of it.
Why we cover this much ground
A company of our size offering fourteen services is a fair thing to ask about, because the usual pattern is to specialise. The reason is the nature of the problems we are brought in to solve.
Almost none of them stays inside one category. A slow file server turns into a question about the internet line, and then about whether the thing should move to the cloud at all. A security questionnaire turns into work on accounts, devices and backup. A website rebuild turns into search positions, then into where the enquiries go afterwards. An organisation with three suppliers for those pieces spends its own time translating between them.
So the range is not a claim to be expert in everything equally. It is a decision about who holds the problem. We take the pieces we can do properly, and where a client needs something genuinely specialist, such as an independent penetration test or advice on data protection law, we say so and bring in somebody who does it for a living rather than pretending.
The test we apply to ourselves is whether we would be comfortable if you asked another supplier to check our recommendation. That is why the reviews we write are yours to take elsewhere.
Questions we are asked before people commit
- Can we leave Yes, and the access and documentation are handed back. We would rather you stay because the work is good.
- Will we speak to the same person Yes. That is the reason we stay the size we are.
- Do you work with our existing provider Often. Reviews and second opinions are a normal part of what we do.
- What happens out of hours Arrangements are agreed in writing rather than implied, so you know exactly what is covered.
- Can we start small Yes. Most clients began with one service and added others later.
What we are not
We are not a large managed service provider with a call centre, and we would not win a comparison on scale. We are not a reseller, so we do not have the discounts a distributor might. And we are not the cheapest available, because the work described on these pages takes time. Where any of those matters more to you than the rest, we will say so early rather than at the end of a sales process.
Where to go next
If you already know what you need, the service pages have the detail, including what is included and what we would need from you.
If you do not, the contact page is a shorter route. Describe the problem and we will say which service it belongs to.
- All fourteen services in one place
- IT support and managed IT, where most organisations start
- Cybersecurity if a client or insurer has asked you a question
- Insights for how we think about this work
- Contact if you would rather just describe the problem
Articles and news
How we think about this work, written as notes rather than as marketing.
The first hour after a suspected email compromise
What to do, in order, when you think somebody has got into a mailbox. Written to be followed by whoever is in the office at the time.
Read the articleThe five security controls worth putting in place first
Security spending often starts at the wrong end. These five controls remove the largest share of everyday risk and cost the least.
Read the articleTurning on multi factor authentication without stopping work
The single change that prevents most account takeovers, and how to introduce it across a team of thirty people in a fortnight.
Read the articleTalk to us
Tell us what is frustrating you about technology at the moment. We will tell you what we would look at first, what we would change and what it would cost, and we will tell you if the answer is to leave things as they are.
Unit C3 Matchmakers Wharf, Homerton Road, London E9 5GP.